As a Project Manager, you will be responsible for the successful delivery and monitoring of marketing, CRM, website, or technical projects. Your primary objective will be to ensure that projects are delivered on time, within budget, and with high quality. You will work closely with our internal team, including strategists and growth consultants, to achieve project goals and meet client expectations.
Key Responsibilities:
Act as the main point of contact for the customer.
Maintain awareness of the client's processes, goals, and deadlines (the "big picture").
Execute, monitor, and successfully manage projects in collaboration with our internal team.
Create projects in ClickUp based on sales and planning documents to ensure accurate time forecasts and smooth scheduling.
Respond to client inquiries promptly, aiming to resolve them within 24 hours.
Participate in Sales Handover Meetings to facilitate a smooth transition of projects.
Communicate effectively with internal teams, clients, and stakeholders to provide updates and address any issues.
Assist in identifying cross-selling and upselling opportunities during project execution.
Organize and conduct weekly/bi-weekly client meetings to ensure all deadlines and expectations are effectively communicated.
Monitor project progress daily and adjust plans as needed to ensure project success.
Ensure compliance with quality standards and project objectives.
Analyze the profitability of customer projects.
Collaborate with Growth, CRM, Tech, and Web Strategists to ensure customer needs and goals are considered in the project.
Proactively identify and address delivery problems, escalating issues when necessary.
